Return & Exchange Policy

At Viazo, we want you to love what you ordered. If something is not right, let us know. We offer a hassle-free return and exchange process to ensure your complete satisfaction.

1. Easy 7-Day Returns & Exchanges

We offer a simple 7-day return and exchange policy from the date of delivery. To be eligible for a return or exchange:

• The item must be unused, unwashed, and in the exact condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories attached.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Please note that certain items cannot be returned or exchanged for hygiene and safety reasons, including:

• Gift cards.
• Items purchased during final clearance sales.
• Products that show clear signs of wear, misuse, or alteration.

3. 1-Year Warranty

Viazo stands behind the quality of its products. We offer a 1-Year Warranty on all products covering manufacturing defects. If you experience a structural or manufacturing issue within one year of purchase, please contact our support team with your order details and photos of the defect for a warranty claim assessment. Note that this warranty does not cover standard wear and tear or damages caused by improper care.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact our customer care team via email or phone within 7 days of receiving your order.
2. Provide your order number and the reason for the return/exchange. If the item is defective, please include clear photographs.
3. Once approved, we will schedule a reverse pickup or provide you with instructions on how to ship the item back to us.
4. After we receive and inspect the returned item, we will process your refund or dispatch your replacement exchange.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.