Shipping & Delivery Policy

At Viazo, we are committed to delivering your orders as quickly and safely as possible. This Shipping & Delivery Policy outlines our processing times, shipping costs, and delivery expectations.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped. Please note that during high-volume periods or promotional sales, processing times may be slightly delayed.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We are pleased to offer the following shipping structure:

• Standard Shipping: A flat shipping rate applies to orders below ₹999.
• Free Shipping: We offer FREE standard shipping on all domestic orders over ₹999.

3. Delivery Timelines

Once dispatched, the estimated delivery time depends on your location:

• Metro Cities: 2 to 4 business days.
• Rest of India: 5 to 7 business days.

Note: Delivery delays can occasionally occur due to unforeseen circumstances such as extreme weather, natural disasters, or logistical issues with our courier partners.

4. Order Tracking

When your order has shipped, you will receive an email and SMS notification from us which will include a tracking number and a link to check the status. Please allow up to 24 hours for the tracking portal to update with the latest information.

5. Incomplete or Incorrect Addresses

Viazo is not responsible for orders shipped to incorrect or invalid addresses provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you for a correction, and additional shipping charges may apply for the re-dispatch.