Privacy Policy

Welcome to Viazo. Your privacy is important to us. This Privacy Policy explains how Viazo ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit or use our website https://www.viazo.in.

1. Information We Collect

When you use our website, we may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Shipping & Billing Address
• Order Details
• Payment Information (processed securely through third-party payment gateways)
• IP Address
• Browser and Device Information
• Cookies and Usage Data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve our products and services.
• Prevent fraud and unauthorized activities.
• Comply with legal obligations.
• Send promotional offers and updates (only where permitted).

3. Payment Information

Viazo does not store your debit card, credit card, UPI PIN, or banking credentials on its servers.

All online payments are securely processed through trusted payment gateway providers using industry-standard encryption and security protocols.

4. Cookies

Our website uses cookies to:

• Improve website functionality.
• Remember your preferences.
• Analyze website traffic.
• Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Payment Gateway Providers
• Shipping & Logistics Partners
• Technology Service Providers
• Government or Legal Authorities where required by law

These partners are required to protect your information and use it only for providing their services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to protect your data, no method of transmission over the Internet is completely secure.

7. Order & Shipping Information

The information you provide is used solely for order processing, shipping, delivery, customer support, returns, refunds, and warranty-related services.

8. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Delete your account (subject to legal obligations).
• Opt out of promotional communications.

For any privacy-related requests, please contact us.

9. Third-Party Services

Our website may contain links or integrations with third-party services such as payment gateways, courier companies, analytics providers, or social media platforms.

Their privacy practices are governed by their own respective privacy policies.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

Viazo reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page with the revised effective date.